Return & Refund Policy

At EONIQ, we are committed to providing high-quality dietary supplements. Due to the nature of our products and our commitment to safety and quality, the following return policy applies.

30-Day Return Policy

We accept return requests within 30 days of delivery, provided the product meets all eligibility requirements.

To qualify for a return:

• Products must be unopened, unused, and factory-sealed.

• Original packaging must be intact and undamaged.

• Proof of purchase is required.

• Returns must be approved before being shipped.

Opened, used, or unsealed supplements are not eligible for return, except where required by applicable law.

To request a return, contact support@eoniq.store with your order number and reason for the return.

Customers are responsible for return shipping costs unless the return is due to an error by EONIQ. Original shipping charges are nonrefundable except where required by law.

Unauthorized returns may be refused, subject to applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

Shipping damage, incorrect items, or visible defects must be reported within 48 hours of delivery by contacting support@eoniq.store.

Include your order number, a description of the issue, and supporting photographs.

We will review the claim and determine the appropriate resolution, including a refund or replacement when warranted.

The 48-hour reporting period does not limit your rights concerning defects discovered later or any rights provided by applicable law.

Non-Returnable Items

The following products are not eligible for standard returns:

• Opened or used dietary supplements.

• Products with broken or tampered safety seals.

• Products missing original packaging.

• Gift cards.

• Clearance or final-sale merchandise, where permitted by law.

Exceptions apply where required by consumer protection laws.

No Exchanges

EONIQ does not accept product exchanges.

Customers wishing to purchase a different product must place a new order. Eligible items may be returned according to the conditions above.

This policy does not affect remedies available for defective, damaged, or incorrectly supplied items.

Refunds

Once your authorized return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method